Refund policy

Refund & Return Policy

At ThePokeBinder, every shirt is printed to order just for you. Because each piece is custom-made, we handle returns a little differently than a typical store but if something's wrong with your order, we've got you covered.

Made-to-order items

All of our aloha shirts are produced individually when you place your order. For this reason, we're unable to accept returns or exchanges for change of mind or incorrect size choice. Please check the size chart on each product page carefully before ordering.

Damaged, defective, or incorrect orders

If your order arrives damaged, misprinted, defective, or you received the wrong item, we'll make it right — no hassle.

Email us at [inquiries@thepokebinder.com] within 14 days of delivery and include:
- Your order number
- A clear photo of the issue (and the shipping label, if the item was damaged in transit)

Once we confirm the problem, we'll send you a free replacement or issue a full refund your choice.

Order cancellations & changes

Need to cancel or change an order? Contact us within 24 hours of purchase. As long as production hasn't started, we'll cancel it for a full refund or update the details. After production begins, we're unable to make changes.

Lost or delayed packages

If your tracking shows no movement or your package appears lost, reach out and we'll work with the carrier to track it down or send a replacement. Please allow the full estimated delivery window before reporting a package as lost.

Refunds

Approved refunds are issued to your original payment method within [5–10] business days of approval. Depending on your bank, it may take a few extra days to appear on your statement.

Please note that original shipping charges are non-refundable, except in cases where the item was defective or we made an error.

Questions?

We're real people who want you to love your shirt. If anything's off with your order, just email [inquiries@thepokebinder.com] and we'll take care of you.